Frequently Asked Questions
We want your shopping experience to be as smooth and easy as possible. If you have any questions, check out the details below about purchasing, shipping, returns, and more.
How much do you charge for shipping?
We offer free shipping to over 200 countries worldwide.*
*Some exceptions apply.
Will I be charged any additional shipping, customs, or duties fees?
No, the price you see at checkout is the final price. There are no hidden fees, customs duties, or additional charges.
When will my order be shipped?
If you purchase an in-stock item, we will ship your order within 3 business days.
How long will my order take to arrive?
Orders are shipped via EMS or USPS. Delivery typically takes 5-20 business days after dispatch, though it may take longer due to circumstances beyond our control.
Do you provide tracking information?
Yes, you will receive tracking information within 3-5 business days of your order being shipped. Please note that tracking may not always be available with free shipping. If you need help, please feel free to contact us.
Can I cancel my order?
You can change or cancel your order within 1 hour of placing it. To do so, please contact us as soon as possible.